Frequently Asked Questions

• Absolutely no refunds offered on germinated seeds for failed germination, especially past policy fulfillment.
• Refund is offered in full for any order that does not have a tracking number applied. Once tracking number is applied shipping cost is non-refundable. To obtain a refund, order must successfully be returned to the sender unopened & with no evidence of tampering. There are absolutely no exceptions made for orders that have already been opened. Once the package is received back, a refund (minus the shipping cost) will be issued.
• There are no refunds offered to Customers outside of USA/Canada.

• To qualify please follow our provided Germination Guide to help insure a 80% success rate & above. If 80% germination is not met customers must call in to review order & identify possible improvements with one of our seed specialists. 
• Qualifying orders are subject to a ONE time reshipment on all failed seeds.
• Please ensure all strains on order have been attempted prior to calling in, to avoid partial reshipment, no exceptions will be made to ONE time rule.
• Rocket seeds & all affiliated companies do NOT cover any issues surpassing germination period.
• Click here for Germination Guide.
• For any questions at any time call 1(800) 805-7835  for 24 hour Seed Concierge.
• For a chance to be featured on our social media sites (anonymously if desired)  document your germination with photos & videos, submit to: socialmedia@rocketseeds.com

• Being a small business in the cannabis industry we believe cannabis & its culture should be accessible to all adults for responsible desired uses. Not only do our collectable strains make great gifts for some, they can be life changing for others. It’s our understanding this industry was built by small communities or the grower of any level whether you’re just beginning your journey cultivating cannabis , The novice grower , or the advanced grower. & it’s why we encourage everyone to learn more, potentially  developing a rewarding hobby in the process. Because of this we provide high quality seeds & a 24 hour staff to answer any & all questions you have every step of the way. We take pride in our customer satisfaction & reviews are monitored frequently. 
• To submit review: Rocketking Seeds Review

• All Canada orders are posted in CAD. USA/ its territories, as well as all other international orders USD amount is required. 
• USA / Internationals totals are converted to USD amount (CAD FUNDS FOR MONEYGRAM)

• Any orders totaling over $200 before taxes qualifies for FREE shipping.
• North America orders please allow 5-7 business days for order to arrive. Tracking numbers are issued via email for each order.
• For order reshipments customers may be responsible for shipping costs.
• International orders please allow 7-14 business days.
  • Warning: Importing Cannabis Seeds to international countries can be difficult. Packages can get confiscated, weather, distance, travel conditions, carrier route demand & duration between tracking updates are all issues Rocket Seeds can not control. Please request manager contact email if delay exceeds reasonable limits.
  • If a package gets intercepted by customs, we are not liable to replace seeds.

• For USA & Canada customers prepaid, debit, credit cards all accepted as long as the card presents Visa or Mastercard logos ONLY.
• EMT Interact (Canadian Customers Only)
• Bitcoin
• Mail in Cash & Money order payments – Purchasing tracking with a local or preferred mail carrier is highly advised. This allows you to know where payment is at all times. Money orders are accepted by USPS money orders only – Please refer to example provided & make all written money orders payable to : Green Gardening 
  • Payment must be addressed to:
    • Green Gardening 
      6311 Van Nuys Blvd #154
      Van Nuys CA 91401

• All seeds with “feminized” specified in the strain name are guaranteed to produce a female plant. 
• Like all plants, the female cannabis plant can become stressed out due to different factors in its environment. 
• Female cannabis plants are known to hermaphrodite when stressed 
• Plants that hermaphrodite are NOT covered by Rocket Seeds bad germ guarantee

Rocket Seeds has years of experience germinating Cannabis Seeds. The most successful method is the “Cup of Water and Paper Towel”. Follow the instructions we have created for high germination rate. Visit the germination page for more information